Terms & Conditions - Trusted Mats

Please read these product terms and conditions carefully as they set out the terms under which Trusted Mats makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Trusted Mats trading as www.trustedmats.co.uk. The agreement will be concluded when you place the order.

1. Definitions:

“We,” “us,” and “our” refer to Trusted Mats.
“You” and “your” refer to the customer or user of this website.
“Products” refer to the mats and related items offered for sale on our website.
“Custom-Made” or “Made-to-Measure” refers to products that are specifically manufactured to custom specifications, such as custom-sized mats.

2. Our Products:

Descriptions and images: We make every effort to display product images and descriptions accurately. However, due to variations in screen settings, colours may appear slightly different in reality. We recommend requesting a free sample to ensure you are satisfied with the colour and quality before ordering.
Measurements: For made-to-measure products, it is your responsibility to provide accurate measurements. We strongly advise double-checking your measurements before placing your order. If you are unsure, please contact our customer service team for assistance.
Custom-Made Products: Please note that custom-made products are non-returnable and non-refundable unless there is a manufacturing defect or an error on our part.
Tolerance: Please note that many of our mats are made using a high temperature process which can result in natural shrinkage. We will be as accurate as possible within a variance of +/- 2% unless stated otherwise. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
Fabric: Fabric colours may vary slightly between batches. We cannot guarantee an exact match with previous orders or samples

3. Orders and our Contract:

Order Placement: When you place an order, you are entering into a legally binding contract with Trusted Mats.
Order Cancellation: You may cancel an order for standard products within [Number] days of placing it, provided the order has not yet been processed or shipped. Custom-made orders cannot be cancelled once production has begun.
Order Amendments: Amendments to orders may be possible if the order has not yet been processed. Please contact us as soon as possible if you need to make changes.
Telephone Orders: Our customer service team will repeat your order back to you for confirmation. Please check the order confirmation email carefully for accuracy.

4. Prices

Prices: Prices displayed on the website are exclusive of VAT. The total price, including VAT and any delivery charges, will be shown at the checkout.
Payment: We accept payment by major credit cards, debit cards, and PayPal. Payment is processed securely through Stripe Payments or PayPal.
Additional Charges: In some cases, additional delivery charges may apply depending on the delivery location. We will inform you of any extra charges before dispatching your order.

5. Acceptance

We have the right to cancel your order if:

We have insufficient stock to make and deliver the goods ordered.
If you have ordered from an island or country where we do not deliver.
The goods ordered unbeknown to us have been discontinued.
A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

6. Delivery of your goods

Dispatch Times: Estimated dispatch times are displayed on each product page. These are estimates and may vary depending on order volume and other factors.
Delivery Address: Please ensure you provide accurate delivery information. We are not responsible for delays or non-delivery due to incorrect addresses.
Delivery Time: We aim to deliver within the estimated timeframe, but we are not liable for delays caused by circumstances outside our control.
We advise you not to book a fitter to install a product until the order has been delivered and you have checked that there are no defects and that all parts are complete.

7. Defective or Damaged goods

Reporting: Please inspect your order upon delivery and report any defects or damages within 7 days of receipt.
Resolution: We will replace or repair defective or damaged goods at our discretion

8. Guarantee

Total Satisfaction Guarantee: We offer a Total Satisfaction Guarantee on all our products. Details of this guarantee can be found on our Total Satisfaction Guarantee page.

9. Returns

We offer a 365-day returns window for our products. Certain exclusions apply to custom-made products. If the mat is supplied correctly per the order, the buyer is responsible for return shipping costs. Please see our Refund and 365 Day Returns Policy page for full details.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Our liability is limited to the total price of the products purchased.

11. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

13. Entire Agreement

These terms and conditions constitute the entire agreement between you and Trusted Mats relating to the subject matter herein.

14. Severability

If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have any questions about these terms and conditions, please contact us.