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Total Satisfaction Guarantee:

Total Satisfaction Guarantee

You can be totally confident when you make a purchase via the Trusted Mats website, because our mats are backed up by our unbeatable Total Satisfaction Guarantee.

We’re not happy if you’re not happy! We guarantee that you will be totally satisfied with your purchase, otherwise you can claim a full refund or exchange. All the mats we sell on Trusted Mats are tried and tested for use in industrial applications before we make them available for sale.

  • Total satisfaction on your purchase or your money back – guaranteed
  • Guaranteed for the lifetime of the mat (lifetime means the reasonable time that we expect a mat to perform)
  • Buy with total confidence
  • Hassle-free returns

In the unlikely event that you do wish to return a mat for a full refund or exchange, simply follow these steps:

  1. Fill in our Refund / Return Request Form and let us know that you wish to return the mat under our Total Satisfaction Guarantee.
  2. Provide your name, telephone number, order number and reason for return.
  3. We will get back in contact with you to give you the address to return the mat to.
  4. When we receive the mat we will let you know and fully refund or exchange as applicable.

Your statutory rights are not affected. This does not affect your rights under The Consumer Protection (Distance Selling) Regulations 2000