Total Satisfaction Guarantee:

At Trusted Mats, we are committed to providing you with high-quality mats and exceptional service. We want you to feel confident in your purchase, which is why we offer our Total Satisfaction Guarantee.

Our Commitment to You:

• Quality Assurance: All mats featured on Trusted Mats are rigorously tested for their intended application before being made available for sale.
• Customer Satisfaction: We strive for your complete satisfaction. If you are not entirely happy with your purchase, we will work with you to find a suitable resolution.
• Lifetime Performance: We guarantee the performance of our mats for their reasonable expected lifespan, taking into account the intended application and usage.

Returns and Exchanges:

• For standard, non-customised mats, we offer a hassle-free return or exchange within 365 days of purchase, subject to our Refund and Returns Policy.
• Custom-Made Items: Due to the bespoke nature of custom-made or made-to-measure mats, returns and exchanges are considered on a case-by-case basis at our discretion. We will, however, address any manufacturing defects or errors on our part promptly. Please contact us before ordering if you have any questions regarding custom items.
• In all cases, if the mat is supplied correctly per the order, the buyer is responsible for return shipping costs.
• Initiating a Return:
  • To initiate a return or exchange, please complete our Refund/Return Request Form, providing your name, telephone number, order number, and reason for return.
  • We will contact you with instructions on where to return the item.
  • Upon receipt of the returned item, we will process your refund or exchange as applicable, in accordance with our Refund and Returns Policy.

Important Notes:

• This guarantee does not cover damage caused by misuse, improper maintenance, or normal wear and tear.
• Your statutory rights are not affected.
• This does not affect your rights under the Consumer Contracts Regulations.