Refund and 365 Day Returns Policy

Our refund and returns policy lasts an amazing 365 days. At Trusted Mats we want you to be totally confident in the quality of products we supply and so you have 365 days since your purchase to return your mat for a full refund or exchange. Only after 365 days can we not offer you a full refund or exchange.

Please note that certain mats are custom made to order and cannot be refunded. Contact us if you have any doubts and we’ll be happy to help.

To complete your return, simply complete the returns form below and provide us with proof of purchase, which can be in the form or an order number, invoice or receipt.

We will then give you instructions on how and where to return the item. Please do not send your purchase back to the manufacturer without checking with us first.

Return / Refund Form

(refresh the page if the form does not show below)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

We will aim to swiftly resolve any issues. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale or discontinued items will be at our discretion.

Custom made items

Only regular items may be refunded. Custom made or made to measure items will be at our discretion.

Exchanges

We will look to replace items if they are defective, damaged or not a suitable solution. If you would like to exchange a mat, contact us and we will send you details of how and where to send your item to initiate the exchange.